EN 
VI savyu.com commits to protect the private information of customers. Please read the "Personal Information Protection Policy" below to have a better understand of the commitments we make, to respect and protect the rights of visitors:
1. Purpose of collecting personal information
The information collected via the website savyu.com will help us:
- Support customers when accessing to buy products
- Clear up customers’ queries
- Provide you with the latest information on our Website
- Review and upgrade the content and interface of the Website
- Carry out promotional activities related to products and services of savyu.com.
- Thông báo cho khách hàng về những thay đổi liên quan đến Dịch vụ của Savyu.
- For online support at savyu.com, you may be asked to login/ register an account when downloading the Savyu app.
When you register for an account or use the Savyu’s service, we will collect your personal information, the location data of your mobile device and product details you have purchased as well as where you buy the product… We also collect other certain information when you use the Savyu App including browsing data, formatting information, etc.
2. Scope of using personal information
savyu.com collects and uses your personal information for the appropriate purpose and fully complies with the content of this "Personal Information Protection Policy".
We can use this information to directly contact you when necessary in the forms of: Open letters, Orders, Letters of thanks, technical and confidential information. You may receive periodic mail providing information about new products, services, information about upcoming events or recruitment information if you subscribe for email notifications.
Except for the Use of Personal Information as described in this policy, we are committed to not disclosing your personal information, selling, sharing or renting your information to any other party.
In some cases, we may hire an independent organization to conduct market research projects and your information will then be provided to this organization to carry out the project. This third party will be bound by a confidentiality agreement under which they are only allowed to use the information provided for the purpose of completing the project.
We may disclose or provide your personal information in the following truly necessary circumstances:
- When required by law enforcement agencies;
- Where we believe it will help us to protect our legitimate rights under the law;
- Situation of emergency and necessary to protect the personal safety of other members of savyu.com
3. Information retention time
We will store the Personal Information provided by the Customer on our systems over the course of providing services to customers or until the purpose of collection is completed or when the Customer requests to cancel the information provided.
4. Address of the organization collecting and managing the information
Address: 3rd Floor, PERFECT Building, No. 150 Bis Le Thi Hong Gam Street, Cau Ong Lanh Ward , District 1, Ho Chi Minh City, Vietnam
Phone number: 028 3622 3580
Email: [email protected]
Website: https://savyu.com/
5. Methods and tools for consumers to access and correct their personal data
At any time, you can access and correct your personal information at the appropriate Savyu app that we provide or through the online support call center 028 3622 3580.
6. Mechanism for receiving and resolving consumer complaints related to personal information being used for the wrong purpose or announced scope
When finding out that your personal information is being used for the wrong purpose or the announced scope, customers send complaints to email or call hotline 028 3622 3580 to complain and provide evidence related to the case. The Board of Directors commits to respond immediately or at the latest within 24 (twenty-four) working hours from the time of receiving the complaint.
7. Commitment to confidentiality of customer personal information and payment information
Commitment to privacy of personal information
When you provide us with your personal information, you agree to the terms we have mentioned above, savyu.com is commits to protect your personal information in all possible ways. We will use many different information security technologies such as international standard PCI, SSL, ... to protect the information from being retrieved, used or disclosed unintentionally.
However, due to technical limitations, there is no data transmitted over the internet can be 100% secure. Therefore, we cannot make a firm commitment that the information you give us will be kept in an absolutely secure manner, and we cannot be held responsible in the event of your illegal access to personal information such as the cases you voluntarily share the information with others ... If you do not agree with the terms as described above, we advise you not to send us your information.
Therefore, savyu.com also recommends that you keep your information confidential (Do not click on spam links to send private messages).
If you are using a shared computer, you should log out of your messenger account, or exit all opening Website windows.
Commitment to confidentiality of payment information
savyu.com ensures the safety and confidentiality of customers' payment transactions, solve the complaints and compensates for damages in case the customer's payment information in the Savyu app is changed, deleted, canceled, or copied, illegally moved or appropriated, which causes damage to customers.
Online payments will be processed by our Networks of Affiliated banks. You only give us accurate, non-confusing information and must notify us if there is any changes or problems arising in order to solve cooperatively with affiliated banks as well as the authorities.